Macon, GA- The "I am Macon" program is an interactive customer service program designed to unite and educate the business community about the branding of Macon as a superior visitor and meeting destination. "I am Macon" is a free three-hour training workshop offered to inform and educate hospitality employees about Macon. Trained individuals will become "Macon Tourism Ambassadors," armed with information allowing them to provide superior customer service to Macon visitors.
"By giving hospitality employees the tools to great customer service, we hope visitors will get an awesome experience when they are here in Macon," said Monica Smith, MBCCVB President & CEO. "By attending the program, hospitality employees will become our best resource in increasing visitor to our city."
City leaders and community stakeholders were among the first participants of the program which launched in January. Other program dates are: February 14th, 9-12 p.m.; February 27th, 2-5 p.m.; March 7th 9-12 p.m.
The mission of the MBCCVB is to unify and lead our community in marketing the Macon Bibb County area as a superior visitor and meeting destination. Focusing on the Leisure, Group Tour, and Meetings markets, the MBCCVB is the non-profit destination marketing organization of Macon and Bibb County. For more information about the MBCCVB, visit http://www.visitmacon.org/.